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Customer Support Service Evaluation Survey Template

Customer support service evaluation survey.


Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please complete the questionnaire, then click on the "Submit Survey" button at the bottom of the page.
Do you consider the problem resolved?
Was your question or issue resolved the first time you contacted technical support?
What is your overall satisfaction with this particular phone support experience?
Did you attempt to use our online support website before making this call?
If yes, how satisfied overall were you with this online support experience?
How satisfied are you with our technical support in general?
We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.
In your most recent customer service experience, how did you contact the representative?

There is sufficient information available on the support website to solve my problem.

Did our representative (Select all that apply):
About how long did you have to wait before speaking to a representative?
About how long did it take to get this problem resolved?
How many times did you have to contact customer service before the problem was fixed?
Overall, how satisfied are you with your customer service experience?
If you were not totally satisfied, what could have been done to serve you better?

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