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Auto Dealer Owner Experience Survey Template

Owner evaluation of dealer service and owning experience.


Do you or someone in your household still have this [VEHICLE]?
If you do not have all of your service work done at [DEALERSHIP], please tell us why. (Mark all that apply)
Have you returned to [DEALERSHIP] for any type of service on your [VEHICLE] during the past 12 months?
For your most recent visit at [DEALERSHIP], what type of service did you have done? (Mark all that apply)
Overall, how satisfied are you with this service experience?
Did you have any concerns with the dealership's handling of this service visit?
Did you let the dealership know about your concern(s)?
Were your concern(s) resolved?
How satisfied were you with the action taken by the dealership to address your concern(s)?

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