Application Programming Interface (API) lets different apps talk to one another. APIs facilitate interaction between different devices and applications by exposing a limited number of basic functions. For many users, the API access key is used to interact with the API instead of a password.
The QuestionPro REST API, with built-in HTTP features like authentication, interacts securely with the client-side web application….

When analyzing CX data, it helps to change how you want to display your results in an easy manner. We reached out to our customers and asked them what we could do to improve their experience of the dashboard in order to continue to be successful on our CX platform.
Our CX customers most wanted list:

A way to drill down and analyze the dashboard results based on specific questions and profile variables….

Color makes everything better, right? When it comes to analyzing complex CX data, the answer is a resounding yes! Although this is not the next color tv revolution, studies show that using color to display data helps analysts to identify key trends and important data points worth drilling further into. Various color patterns may indicate a change in the customer experience storyline….

SMS can help you reach out to people easily and instantly, wherever they are. So, why not use SMS for sending out surveys and reaching your targeted customers in an instant?
Along with emails, SMS are another best means to collect feedback from your customers.
The benefits of SMS surveys include:

An instant way to reach out to customers
For customers, checking SMS is convenient and easy
Increased response rates
Reach a wider range of people
Increase customer engagement along the customer journey

SMS Survey distribution with QuestionPro
CX Question pro allows you to utilize all the benefits stated above….

It’s always disappointing when you see a decreased number of responses to your surveys. You know people are either ignoring your emails or have unsubscribed to them. The next action that comes to your mind immediately is wondering who these customers are and why are they unsubscribing your emails. Let us help you find out!
On a platform like QuestionPro CX, you cannot afford to lose your potential customers who might be unsubscribing your emails.

How do you measure the success of your email surveys?
Most of the time you measure that by the number of people who have taken your survey. To figure out if your email campaign is successful, you need to know how many emails were delivered in a certain period of time and how many of them were opened….